Welcome to the Alabama EBT website!

EBT stands for Electronic Benefits Transfer. If you have been approved to receive benefits from one of the programs listed below, you can use this website to view your benefit balance(s).

• Food Assistance (formerly Food Stamp) - Supplement Nutrition Assistance Program (SNAP) benefits.
• Family Assistance (FA) - Temporary Assistance for Needy Families (TANF) or any other emergency or special cash benefits.
• Medicaid - Non-Emergency Transportation (NET) benefits.

This website can also be used to view your transaction history, learn more about EBT, and go to other websites that may be useful in answering additional questions you may have.

The Alabama EBT card is a "debit" card that your SNAP and/or Family Assistance cash benefits are put on each month. If you receive NET benefits, they are put on a different Alabama EBT card for that program.

Now, Let's Get Started:

To use this website to log into your account, you must have the following:

• An EBT card,
• A User ID, and
• A Password.

If you do not have an account or need to change your password, click on "Create User Account."

ALABAMA EBT CUSTOMER SERVICE:
SNAP and CASH 1-800-997-8888
Medicaid NET 1-877-391-4757

Misuse of Your SNAP Benefits is a Violation of State and Federal Laws!

What should I know about my EBT Card? Where to Use Your Card?

1. Use your Alabama EBT card at POS (Point-of-sale) machines and ATMs that have the Quest sign.

2. You can find ATMs and POS machines at grocery and convenience stores, gas stations, malls, banks, and other locations.

What is a PIN?

1. A PIN is your Personal Identification Number. The PIN is four (4) numbers. Every time you use your Alabama EBT card, you must enter your PIN.

2. You may change it at any time by calling the Customer Service number. To select your PIN for the first time, call the Customer Service number.

Keep Your PIN Secret

1. Do not share your PIN with your caseworker, family members, store clerks or anyone else unless you want them to have access to ALL your benefits.

2. Do not write your PIN on your card or on anything you keep in your wallet or purse.

3. Immediately call the Customer Service number to change your PIN if you think someone else knows it.

How to Protect Your Card?

1. Do not throw away your card. It is the only way to get your Food Assistance (SNAP) or Family Assistance (Cash) benefits.

2. Do not bend or damage your card.

3. Do not use your cards as a tool.

4. Keep your card dry and away from heat or the sun.

5. Keep your card away from shard objects that could scratch the black stripe on the back.

6. Keep your card away from magnets and other electronic devices.

7. Keep your card away from children.

8. Always quickly put your card away after using it.

9. Call the Customer Service number if your card doesn't work.

How do I use my EBT card at the store?

1. Use Your Card at POS Machines

• Use your card at any POS machine with the QUEST sign to:
• Buy food with your SNAP benefits

• Use your Family Assistance Cash account to buy food or non-food items.

• Get Family Assistance Cash at the same time you buy something (cash back).

• Get Family Assistance Cash from your account without buying something.

• Know your balance before you start shopping.
• To check your balance, look at your last receipt, call the Customer Service number, or go to: (client portal)

2. If the POS Machine is Not Working

• The clerk will ask you to sign a paper voucher for the amount of food you buy.

• The clerk will call to verify the balance on your account, will ask you to sign the voucher, and will give you a copy. Keep the copy for your records.

How to make a POS purchase?

1. Tell the clerk you want to use your EBT card.

2. Swipe our card through the POS machine OR hand your card to the clerk. Never tell the clerk your PIN.

3. Select EBT and follow the instructions to make a SNAP or Cash purchase on the POS machine.

4. Enter your PIN.

5. Verify the amount of the purchase and press ENTER or YES. (The total will include the amount of cash back, if you requested any).

• If the total is wrong, tell the clerk, and don’t press any buttons.

6. Check your receipt while still with the clerk.

• If it is wrong, tell the clerk right away.

7. Keep your receipt so you'll know your balance the next time you shop.

How to make a POS cash withdrawal?

1. Ask the clerk if you can withdraw cash benefits at this store.

2. Swipe your card through the POS machine OR hand your card to the clerk. Never tell the clerk your PIN.

3. Select EBT and follow the instructions to make a Cash withdrawal on the POS machine.

• Ask the clerk if you need help.

4. Enter your PIN.

5. Verify the amount that shows on the machine and press ENTER.

• If the total is wrong, tell the clerk, and don’t press any buttons.

6. Take your card, cash and receipt.

7. Check your receipt while still with the clerk.

• If it is wrong, tell the clerk right away.

How do I use my card at the ATM?

1. Use Your Card at ATMs - You CANNOT get cash from your SNAP account!

• Use Your Card Only in Safe Places.
• Have your card ready before going to the ATM.

• Choose an ATM in a well-lit place where you feel safe, such as inside a store or bank.

• Always be aware of the people around you.

• Never use your PIN at an ATM if you think someone is trying to see the PIN you enter.

• Do not count your cash at the ATM. Wait until you are in a safe place.

• Put your card, cash and receipt away quickly.

How to get cash from an ATM?

1. Insert your card and enter your 4-digit PIN.

2. Select the options for WITHDRAWAL from CHECKING.

3. Enter the dollar amount you want.

• Most ATMs give only $20 bills.

4. Verify the amount you enter and press CORRECT.

• If the amount is wrong, press CANCEL and enter the amount again.

5. Watch for a surcharge fee warning message.

• Not all ATMs charge a fee. You can cancel the transaction if you do not want to pay the fee, BUT you won’t get any cash.

6. Take your cash and put it in a safe place. Do not count your cash at the ATM.

7. Wait for the receipt and your card. Don't leave the ATM without your card.

8. Keep your receipt so you know how much cash you have left in your account.

• After you are in a safe place, make sure the amount of cash you received matches the receipt. If not, call the Customer Service number

How transaction fees are charged?

1. There are NO fees for SNAP transactions!

2. These are the charges for using your card to receive Family Assistance Cash benefits.

3. Transaction Fees for Cash Withdrawals

• You can make two (2) cash-only withdrawals each month at either an ATM or POS machine and not be charged a transaction fee.
• If you make more than 2 cash-only withdrawals in a month, you will be charged $.50 for each additional withdrawal at either an ATM or POS machine. You will not be charged for unsuccessful transactions.

4. ATM Surcharges

• In addition to the transaction fee, some ATMs add surcharges to your transaction, even to the first 2 withdrawals in a month.
• The ATM will always display a message before adding the surcharge. You can cancel the transaction if you do not want to pay the surcharge. After you are in a safe place, check that the amount of cash you received matches the receipt. If not, call the Customer Service number.

What do I do if my card is lost, stolen or damaged?

1. Call the Customer Service number if:

• Your card is lost, stolen, or damaged and no longer works.

• You have forgotten your PIN, or want to change your PIN.

• Someone you don’t know has your PIN and may be using your benefits.

• You want to find out your SNAP or Cash balance.

It's the law!

1. Misuse of your Alabama EBT card is unlawful. It is a crime to defraud the system or to sell your card and PIN to others.

2. Misuse may result in criminal charges being filed against you and your benefits may end.

3. Repeated loss of your card may result in a special investigation of your case, or a representative may be assigned to receive your benefits for you.

4. You are not allowed to use your EBT card to access Family Assistance Cash benefits from POS machines or ATMs located in liquor, beer or wine stores, gaming establishments, strip clubs, tattoo or body piercing stores, or places providing psychic services.

5. You are not allowed to use your Family Assistance Cash to buy liquor, wine, beer, tobacco products or lottery tickets.

Medicaid - Benefits Availability

Cash benefits are available after transportation requests are matched with Medicaid providers’ (Doctors, Social Workers, Therapists, etc.) claims for payment. Medicaid providers have 12 months to submit their claims, although Medicaid receives most claims for payment in 30-90 days. Transportation reimbursement payments are placed on Medicaid recipients’ EBT Transportation cards after processing Medicaid providers’ claims.

Lost or Stolen Cards or PINs and Problems with Transactions

Immediately call Customer Service at:

• SNAP and CASH 1-800-997-8888
• Medicaid NET 1-877-391-4757

If your EBT card has been lost, stolen or is no longer working, you should call the appropriate Customer Service number listed above to request a replacement card. They will immediately disable the old card. A replacement card will be mailed to the address they have on their system. Please allow 5-7 business days for the card to arrive to you in the mail. If the address on their system is not correct, you will need to have the office that manages your case correct the address before a replacement card can be mailed. Your benefits will be protected as soon as you report your card as lost or stolen.

Reminder: If you have an authorized representative for your SNAP benefits, their card will still work and can be used to make purchases from your account unless you or your authorized representative have requested that it be cancelled.

When you receive your replacement card, you must call the Customer Service number printed on the card and follow the instructions you hear to activate your card. After you activate your replacement card, you can begin using your remaining benefits. Your current PIN is transferred to your replacement card so you do not need to change your current PIN. However, if you want to select a new PIN, select the option to change your PIN after the card has been successfully activated.

Other Links

State Agency Websites:

• http://www.dhr.alabama.gov
• http://www.medicaid.alabama.gov

United States Department of Agriculture (USDA) Food and Nutrition Service (FNS) Website:

• http://www.fns.usda.gov/fns

USDA FNS "Steps to a Healthier You" Nutritional Information Website:

• http://www.mypyramid.gov

USDA FNS Supplemental Nutrition Assistance Program (SNAP) Retailer Locator Website:

• http://www.snapretailerlocator.com

USDA Nutritional Information Website:

• http://www.nutrition.gov

ALABAMA'S EBT ISSUANCE SCHEDULE

Program Materials

• Medicaid Client Brochure
• DHR Client Brochure

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