Welcome to the Georgia EBT (Electronic Benefit Transfer) website!

If you qualify for SNAP* benefits, you can use this website to access your account information, learn more about EBT and click on links to other useful websites.

*SNAP (Supplemental Nutrition Assistance Program) is the new name for the Federal Food Stamp Program.

Misuse of Your Snap Benefits is a Violation of State and Federal Laws.

Let's Get Started:

To use this website to access your account you must have a User ID and Password.

If this is your first time on this website, you will need your EBT Card to create a user account.

If you do not have an account, click on "Create User Account."

What should I know about my SNAP account?

• It does not cost you anything to use your EBT card for SNAP.
• You never get cash back when you use your SNAP benefits.
• You can buy the following items using your EBT card: Any food to be eaten at home by people, including baby food, non-alcoholic beverages, and seasonings. Seeds and plants to grow food for your own family's consumption.
• You cannot buy non-grocery items with SNAP benefits, such as cleaning products, pet food, paper products, alcohol, or tobacco.
• If you remain eligible, ongoing monthly benefits will be available from the 5th through the 23rd day of each month depending on the last two digits of your case number. Click on the link to the Issuance Schedules to determine the day your household should receive ongoing monthly benefits.
• You can use your EBT card even if your SNAP case is closed as long as you have benefits left in your account.
• Any benefits that were available for use and not used in 274 days will be removed (expunged) from your account if there has not been any financial activity (such as a SNAP purchase or return) on your account in the past 274 days. Your benefits cannot be re-issued if they are expunged.

What is a PIN?

• PIN stands for Personal Identification Number. You must have a 4-digit PIN to use your EBT card.
• Call the Customer Service number printed on your EBT card to select a PIN if the EBT card you received is your first EBT card or your old PIN no longer works with your replacement card.
• Choose a PIN that is easy for you to remember, but hard for someone else to guess or figure out in the event you lose your card.
• Never tell anyone else, including a grocery store cashier, your secret PIN.
• Never write your PIN on your card.
• Do not write your PIN on anything you carry with you like your wallet or purse in case it is lost or stolen.
• If you forget or want to change your PIN, you must call the Customer Service number printed on your EBT card and follow the automated PIN selection/change instructions or you can change it online after you create a user account and log in.
• When entering your PIN to make a purchase be sure no one else can see what numbers you are entering.
• If you think someone else has learned your PIN immediately call the Customer Service number printed on your EBT card, or change your PIN online after you create a user account and log in.
• If a person has your card and knows your PIN, all of your benefits can be used. If someone else learns your PIN and uses your card, your BENEFITS WILL NOT BE REPLACED.

How do I select my PIN?

You must call the Customer Service number below.

1-888-421-3281 or TTY(Relay Service for Hearing/Speech Impaired) 1-844- 622-4023

Follow the prompts to select or change your PIN.

You will need the following information to select your Personal Identification Number (PIN):

• The 16 digit card number on the front of your card.
• The primary EBT account holder's 5 digit mailing Zip Code.
• The primary EBT account holder's Date of Birth.

You can also change your PIN online after you create a user account and log in.

How do I use my EBT card at the store ?

• Make sure you have selected your PIN and remember it before going shopping.
• Your EBT card can be used at any store that accepts the Georgia EBT card. If you do not see a sign that states EBT is accepted, ask someone at the customer service desk if the store accepts the EBT card.
• Go shopping as normal.
• At the checkout lane, slide your own card or give your card to the clerk depending on the store. The clerk enters your transaction amount. The clerk should not leave the area with your card.
• You will need to enter your 4 digit PIN.
• Check the amount that shows in the machine window to make sure it is correct.
• Make sure the amount on the receipt is the same as the amount you spent. If the receipt is wrong, tell the clerk right away.
• Keep the receipt as a record of your current balance.

How do I use my card at the ATM?

• Insert your card into the ATM.
• Enter your PIN.
• Press the button for WITHDRAWAL.
• Press the button for CHECKING.
• Enter the dollar amount.
• If the ATM screen tells you that a surcharge will be charged and you do not want to pay it, cancel the transaction by pressing the CANCEL button and try another ATM.
• Press the button for CORRECT to go on if the amount is right, or CANCEL to stop if the amount is wrong.

How do I protect my EBT card ?

• If your EBT card is lost or stolen call Customer Service immediately. Your benefits will be protected as soon as you report your card lost or stolen. A replacement card will be issued to you and your remaining benefits will be transferred to the card you are issued.
• When entering your PIN to make a purchase, be sure no one else can see what number you are entering. If someone else learns your PIN and uses your card and PIN to use your benefits, your benefits will not be replaced.
• If you think someone else has learned your PIN, call Customer Service immediately to select a new PIN or select a new PIN online after you create a user account and log in.
• Keep your card away from electronic equipment (like TVs and microwaves), magnets and out of the sun.

Misuse of your SNAP benefits is a violation of State and Federal laws. DO NOT:

• Sell, trade or give away your SNAP benefits, PIN or Georgia EBT Card.
• Allow a retailer to buy your food benefits in exchange for cash.
• Use someone else's SNAP benefits or Georgia EBT card for your household.

Lost or Stolen Cards or PINs and Problems with Transactions

Immediately call Customer Service at:

1-888-421-3281 or TTY(Relay Service for Hearing/Speech Impaired) 1-844- 622-4023

If your EBT card has been lost, stolen or is no longer working, you should call the appropriate Customer Service number listed above to request a replacement card. They will immediately disable the old card. A replacement card will be mailed to the address they have on their system. Please allow 4-9 days for the card to arrive to you in the mail. Your benefits will be protected as soon as you report your card as lost or stolen.

When you receive your replacement card, your current PIN is transferred to your replacement card so you do not need to change your current PIN. However, if you want to select a new PIN, select the option to change your PIN.

Other Links

State Agency Websites:

• http://dhs.georgia.gov
• http://www.gateway.ga.gov

United States Department of Agriculture (USDA) Food and Nutrition Service (FNS) Website:

• http://www.fns.usda.gov/fns

USDA FNS "Steps to a Healthier You" Nutritional Information Website:

• http://www.chooseMyPlate.gov

USDA FNS Supplemental Nutrition Assistance Program (SNAP) Retailer Locator Website:

• http://www.snapretailerlocator.com

Georgia'S EBT ISSUANCE SCHEDULE

Program Material

• Client Brochure

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