Mississippi EBT - Electronic Benefit Transfer

Welcome to the Mississippi EBT Website!

Mississippi EBT Cardholders may access their Supplemental Nutrition Assistance Program (SNAP) benefit balance, transaction history and other related EBT documents through this website.

The Mississippi Electronic Benefit Transfer (EBT) Card is provided to SNAP recipients as a way to redeem their benefits. If you are determined eligible for SNAP, benefits will be deposited into your EBT account on the 4th through the 21st of each eligible calendar month based on the last two (2) digits of your case number.The SNAP benefits in your EBT account are ONLY for your household.

Once the SNAP benefits have been deposited into your EBT account and you have selected your 4-digit Personal Identification Number (PIN), you may begin redeeming your SNAP benefits.Please remember your 4-digit PIN; Do NOT write your 4-digit PIN on your card or on anything you carry with you in your purse or wallet in case it is ever lost or stolen. Keep your Mississippi EBT Card in a safe place, such as your purse or wallet, as you will use the same card each time you shop for groceries.

Before you begin shopping for groceries, make sure you know your current SNAP benefit balance and 4-digit PIN. There are three (3) ways to get your current SNAP benefit balance:

Locate the SNAP benefit balance listed on your last grocery store receipt;
Use this website - you will be required to set-up a User ID and select a Password before accessing the website; or
Call the Mississippi EBT Cardholder Service Center at 1-866-512-5087, 1-877-906-0085 (TTY).

If your Mississippi EBT Card is ever lost or stolen, please call the Mississippi EBT Cardholder Service Center at 1-866-512-5087, 1-877-906-0085(TTY) immediately to cancel your card and prevent any possible loss of your SNAP benefits.

The Mississippi EBT Card is the safe and easy way to receive and redeem your SNAP benefits: It's safe - your SNAP benefits cannot be redeemed without a 4-digit PIN; it's easy - you can use your SNAP benefits at any authorized retailer displaying the Quest logo or that accepts the Mississippi EBT Card.

How do I protect my Mississippi EBT Card?

If your Mississippi EBT Card is ever lost or stolen, please call the Mississippi EBT Cardholder Service Center at 1-866-512-5087, 1-877-906-0085(TTY) immediately to cancel your card. Your SNAP benefits will be protected as soon as you report your card lost or stolen; a new Mississippi EBT Card will be issued to you, assuming the mailing address on-file is correct. Please allow 5-7 business days for the delivery of your new card.
When entering your 4-digit PIN to make a SNAP purchase, be sure no one else can see the numbers you are entering. Your SNAP benefits will not be replaced if your 4-digit PIN was used to authorize a SNAP purchase.
If you think someone else knows your 4-digit PIN, please call the Mississippi EBT Cardholder Service Center at 1-866-512-5087, 1-877-906-0085(TTY) immediately to select a new 4-digit PIN and protect your SNAP benefits.
Always keep your Mississippi EBT Card away from direct sun light, magnets and electronic equipment (i.e., cell phones, televisions and microwaves).
DO NOT SCRATCH THE BLACK MAGNETIC STRIPE ON THE BACK OF YOUR CARD.
DO NOT BEND OR FOLD YOUR CARD

What is a Personal Identification Number (PIN)?

A Personal Identification Number (PIN) is a 4-digit number that you select to activate your Mississippi EBT Card. You CANNOT use your Mississippi EBT Card until you select a 4-digit PIN.
To select a 4-digit PIN, please call the Mississippi EBT Cardholder Service Center at 1-866-512-5087, 1-877-906-0085(TTY) and follow the prompts. Please have the following information available before calling to select your 4-digit PIN:
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Select a PIN that is easy for you to remember, but hard for someone else to guess or figure out if you lose your card.
Do NOT give your 4-digit PIN to anyone, including the grocery store clerk.
Do NOT write your 4-digit PIN on your card or on anything you carry with you in your purse or wallet in case it is ever lost or stolen.
If you ever forget your PIN or just want/need to change it, please call the Mississippi EBT Cardholder Service Center at 1-866-512-5087, 1-877-906-0085(TTY) and follow the prompts. Please have the following information available before calling to select your 4-digit PIN:
-

How do I select my 4-digit Personal Identification Number (PIN)?

You must call the Mississippi EBT Cardholder Service Center at 1-866-512-5087, 1-877-906-0085(TTY) and follow the prompts to select or change your 4-digit PIN. Please have the following information available before calling to select your 4-digit PIN:

Mississippi EBT Card number located on the front of your card);
Social Security Number (SSN); and
Date of Birth (DOB).

Lost or Stolen 4-Digit Personal Identification Number (PIN)?

If your 4-digit PIN is ever lost, stolen or otherwise compromised, please call the Mississippi EBT Cardholder Service Center at 1-866-512-5087, 1-877-906-0085(TTY) immediately to select a new 4-digit PIN and protect your SNAP benefits.

How do I use my Mississippi EBT Card at the store?

Make sure you have selected your 4-digit Personal Identification Number (PIN) before going shopping. Please remember your 4-digit PIN; Do NOT write your 4-digit PIN on your card or on anything you carry with you in your purse or wallet in case it is ever lost or stolen.
Your Mississippi EBT Card can be used at any authorized retailer displaying the Quest� logo or that accepts the Mississippi EBT Card. If you do not see the Quest� logo on display, contact the retail stores’ Customer Service staff to be sure they accept the Mississippi EBT Card.
Shop for your groceries.
At the checkout lane, notify the clerk that you will be using your Mississippi EBT Card. The clerk will enter the transaction amount in the Point-of-Sale (POS) machine and direct you to slide your card in the machine or the clerk may ask for your card to enter the 16-digit card number. The clerk should NOT leave the area with your Mississippi EBT Card.
Make sure the purchase amount in the POS machine window is correct.
Enter your 4-digit PIN. DO NOT GIVE THE CLERK YOUR 4-DIGIT PIN.
Make sure the purchase amount on the receipt is the same as the amount you spent. If the receipt is wrong, tell the clerk right away. Keep the receipt as a record of your current SNAP benefit balance.

Misuse of your Food Stamp benefits is a violation of state and federal laws.

DO NOT:

Sell, trade or give away your SNAP benefits, 4-digit Personal Identification Number (PIN) or Mississippi EBT Card. The SNAP benefits in your EBT account are ONLY for your household.
Allow a retailer to buy your SNAP benefits in exchange for cash.
Use someone else’s SNAP benefits or Mississippi EBT card for your household.

Erroneous or Unknown SNAP Purchase Transactions?

If you identify erroneous SNAP purchase transactions on your EBT account or transactions that you did not make, please call the Mississippi EBT Cardholder Service Center at 1-866-512-5087, 1-877-906-0085(TTY) immediately. Please discuss the issue with a Customer Service Representative (CSR); the CSR will initiate the transaction dispute process, as needed. To protect your SNAP benefits, it may be necessary to cancel and re-issue your Mississippi EBT Card.

Program Material

To view these documents in PDF format, you will need Adobe Reader. This program is available for free download here:

Lost or Stolen Cards or PINs and Problems with Transactions

If your Mississippi EBT Card is ever lost or stolen, please call the Mississippi EBT Cardholder Service Center at 1-866-512-5087, 1-877-906-0085(TTY) immediately to cancel your card. Your SNAP benefits will be protected as soon as you report your card lost or stolen; a new Mississippi EBT Card will be issued to you, assuming the mailing address on-file is correct. If the mailing address on-file is not correct, please contact your Mississippi Department of Human Services (MDHS) Case Worker to update your mailing address and request a new card. Please allow 5-7 business days for the delivery of your new card. You may continue using your current 4-digit PIN as it will be transferred to your new card. You do not have to select a new 4-digit PIN when a new card is issued.
If your 4-digit PIN is ever lost, stolen or otherwise compromised, please call the Mississippi EBT Cardholder Service Center at 1-866-512-5087, 1-877-906-0085(TTY) immediately to select a new 4-digit PIN and protect your SNAP benefits.

Other Links

State of Mississippi Website:
- http://www.mississippi.gov

Mississippi Department of Human Services (MDHS) Website:
- http://www.mdhs.state.ms.us

United States Department of Agriculture (USDA) Food and Nutrition Service (FNS) Website:
- http://www.fns.usda.gov/fns

USDA FNS “Steps to a Healthier You” Nutritional Information Website:
- http://www.mypyramid.gov

USDA FNS Supplemental Nutrition Assistance Program (SNAP) Retailer Locator Website:
- http://www.snapretailerlocator.com

USDA Nutritional Information Website:
- http://www.nutrition.gov

Frequently Asked Questions

Report unauthorized card use: To report unauthorized card use, please call the Mississippi EBT Cardholder Service Center at 1-866-512-5087, 1-877-906-0085(TTY)

Dispute a SNAP Purchase: To dispute a SNAP purchase, please call the Mississippi EBT Cardholder Service Center at 1-866-512-5087, 1-877-906-0085(TTY)

Request Card Replacement: To request a card replacement, please call the Mississippi EBT Cardholder Service Center at 1-866-512-5087, 1-877-906-0085(TTY)

Locate an EBT-eligible Retailer: Please visit http://www.snapretailerlocator.com

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