Welcome to the Iowa EBT website!

EBT stands for Electronic Benefits Transfer. If you have been approved to receive benefits from the program listed below, you can use this website to view your benefit balance(s).

  •  SNAP Assistance - Supplement Nutrition Assistance Program (SNAP) benefits.

If you receive SNAP EBT benefits, you may spend your benefits at farmers markets across the state. Only select farmers can accept your EBT card. For a list of farmers who can accept EBT, click on the brochure link below. SNAP EBT benefits can be used to buy seeds that bear food, such as peas, corn, cucumbers, tomatoes, etc. You can use your EBT card to buy vegetable plants, such as herbs, peppers, tomatoes, etc. SNAP EBT benefits are different than WIC or Senior FMNP checks. You can buy meat, eggs, cheese, dairy, baked goods, honey, jam/jelly, etc. with your SNAP EBT card at farmer’s markets. Hot prepared foods and hot drinks are not allowed with your SNAP EBT card.

Important Information About Your New Iowa EBT card

•   You may call the Customer Service Call Center at 1-800-359-5802 to select a 4-digit PIN or

  •   Login to your account and follow the prompts to select your PIN for the first time.

Farmer’s Market Information:

•   The latest list of Farmers Markets (PDF)

•   The Wireless EBT Project Video

Now, Let's Get Started:

To use this website to log into your account, you must have the following:

•   An EBT card,

•   A User ID, and

•   A Password.

If you do not have an account or need to change your password, click on "Create User Account."

Note: If the text does not fit on the page, the arrows to scroll down will be used.

Please contact our customer service team at the below email address if you have any questions.

Email:cardholderescalations@conduent.com

What should I know about my SNAP account?

• It does not cost you anything to use the Iowa EBT Card for SNAP.

• You do not ever get cash back when you use your SNAP benefits.

• You can buy the following items with your Iowa EBT Card: Any food to be eaten at home by people, including baby food, non-alcoholic beverages, and seasonings. Seeds and plants to grow food for your own family’s consumption.

• You cannot buy non-grocery items with the SNAP benefits, such as cleaning products, pet food, paper products, alcohol, or tobacco.

• Ongoing monthly benefits will be available from the 1st through the 10th day of each month based on the first letter of the cardholder's last name.

• You can use your Iowa EBT Card even if your SNAP case is closed as long as you have benefits left in your account.

Your Right to Equal Treatment

•   In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

•   Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

•   To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027), found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or

•   Write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

(1) mail: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights 1400 Independence Avenue, SW Washington, D.C. 20250-9410

(2) fax: (202) 690-7442; or

(3) email: program.intake@usda.gov

•   For any other information dealing with Supplemental Nutrition Assistance Program (SNAP) issues, persons should either contact the USDA SNAP Hotline Number at (800) 221-5689, which is also in Spanish or call the State Information/Hotline Numbers (click the link for a listing of hotline numbers by State); found online at: http://www.fns.usda.gov/snap/contact_info/hotlines.htm

•   To file a complaint of discrimination regarding a program receiving Federal financial assistance through the U.S. Department of Health and Human Services (HHS), write:

•   HHS Director, Office for Civil Rights, Room 515-F, 200 Independence Avenue, S.W., Washington, D.C. 20201 or call (202) 619-0403 (voice) or (800) 537-7697 (TTY).

•   This institution is an equal opportunity provider.

How do I use my IOWA EBT card at the store?

1. Make sure you have selected your PIN and remember it before going shopping.

2. Your Iowa EBT Card can be used at stores that display the Quest logo. If you do not see the Quest logo, ask at the customer service desk if the store accepts the EBT card.

3. Go shopping as normal.

4. At the checkout lane, slide your own Card or give your Card to the clerk depending on the store. The clerk enters your transaction amount. The clerk should not leave the area with your card.

5. You will need to enter your 4-digit PIN.

6. Check the amount that shows in the machine window to make sure it is correct.

7. Make sure the amount on the receipt is the same as the amount you spent. If the receipt is wrong, tell the clerk right away. Keep the receipt as a record of your current balance.

What is a PIN?

• PIN stands for Personal Identification Number. You must have a 4-digit PIN to use your Iowa EBT Card.

• You can select or change your PIN after login to this online portal or call the customer service number at 1-800-359-5802 and follow the prompts to select or change your PIN. You will need your:

• - 19 digit PAN number from the front of your Iowa EBT card
• - Social Security Number (last 4 digits only).
• - Birth Date

• Choose a PIN that is easy for you to remember, but hard for someone else to guess or figure out if you lose your card.

• Never tell anyone else, including a grocery store cashier your secret PIN.

• Never write your PIN on your card .

• Do not write your PIN on anything you carry with you like your wallet or purse in case it is lost or stolen.

• If you forget or want to change your PIN, you may login to your account and follow the links to change your PIN or you may call the Customer Service Call Center and follow the automated instructions for changing your PIN.

• When entering your PIN to make a purchase, be sure no one else can see what number you are entering. If someone else learns your PIN and uses your card, your benefits will not be replaced.

• If you think someone else has learned your PIN, call customer service immediately to choose a new PIN.

You may call the Customer Service Call Center at 1-800-359-5802 or login to your account and follow the prompts to select your PIN for the first time.

To change your PIN, login to your account or call the Customer Service Call Center.

You will need the following information to select your Personal Identification Number (PIN):

To select your new PIN, you will need your:

1.  PAN number (19 digits on the front of your card).

2.  Last four digits of the Social Security number of the cardholder.

3.  Date of birth of the cardholder.

How do I protect my Iowa EBT Card?

•   If your Iowa EBT Card is lost or stolen call the Customer Service Call center (1-800-359-5802) immediately. Your benefits will be protected as soon as you report it lost or stolen and a new card with your remaining benefits will be issued to you.

•   When entering your PIN to make a purchase, be sure no one else can see what number you are entering. If someone else learns your PIN and uses your card and PIN to use your benefits, your benefits will not be replaced.

•   If you think someone else has learned your PIN, call the Customer Service Call Center immediately to select a new PIN.

•   Keep your card away from electronic equipment (like TVs and microwaves) and magnets and out of the sun.

Where do I report unauthorized card use?

To report unauthorized card use,

Please call 1-800-359-5802. If someone is using your card that isn’t supposed to, you may want to change your PIN or request a new card.

How do I initiate an adjustment request?

To initiate an Adjustment request, please call 1-800-359-5802

To request card replacement,

Go to: Recipient Portal > Lost/Stolen card Link on Login Page>Replace card or,

Please call 1-800-359-5802.

Misuse of your SNAP benefits is a violation of State and Federal laws.

DO NOT:

•   Sell, trade or give away your SNAP benefits, PIN or Iowa EBT Card.

•   Allow a retailer to buy your SNAP benefits in exchange for cash.

•   Use someone else’s SNAP benefits or Iowa EBT card for your household.

Lost or Stolen Cards or PINs and Problems with Transactions

Immediately call Customer Service at 1-800-359-5802:

• If your Iowa EBT card has been lost, stolen or is no longer working, you should call the Customer Service Call Center at 1-800-359-5802 for a new EBT card. They will immediately disable the old card and arrange for the mailing of a replacement EBT card to your address. If your address does not match what is in the EBT system, then you will be directed to the DHS help desk at 877-347-5678 to update your address. The mailing process takes from 5-7 business days. Your benefits will be protected as soon as you report it lost or stolen. When you receive your replacement card, you can begin using your remaining benefits.

• When you receive your replacement card, your current PIN is transferred to your replacement card so you do not need to change your current PIN. However, if you want to select a new PIN, select the prompt to change your PIN after it has been successfully activated.

Other Links

Farmer's Market Information  
- The latest list of Farmers Markets (PDF)

Iowa Department of Human Services  
- The Wireless EBT Project Video

Program Materials 

• Iowa Card Mailer-English
• Iowa Card Mailer-Spanish

To view these documents in PDF format, you will need Adobe Reader. This program is available for free download here:

ACS ONLINE PRIVACY STATEMENT

General

ACS is committed to the privacy and security of personal information you provide to us through the use of ACS Web Sites. This Online Privacy Statement ("Statement") informs you of the information practices for ACS Web Sites, including the type of personal information we collect from your use of ACS Web Sites, how the information is used, and with whom the information is shared.

By using our Site, you agree that your use is subject to the terms of this Statement and you consent to the collection, use and storage of your information by ACS in accordance with this Statement and as may be more specifically explained on each Site. ACS may change this Statement at any time and will display the changes here on this Site. Because your use of this Site after changes have been posted indicates your agreement with those changes, we encourage you to visit this Statement on a regular basis. If you are not comfortable with using this Site in accordance with this Statement, please exit the Site immediately.

You may have accessed this Site as a result of a link from another ACS Site. This Statement applies to all ACS Sites linked to this Site except where more specific information is provided on the linked Site with respect to the collection, use and storage of personal information.

This Statement is effective June 2, 2004.

Collection and Use of Information

You may visit this Site and certain other ACS Sites without registering or disclosing personally identifiable information, although some areas of this Site or other Sites may require a password. ACS may ask you to provide personal information, such as when you are asked to complete an online form or a request with regard to a product or service from ACS. This information may include name, physical address, phone number, email address and other personal information that you choose to provide. ACS uses this information for purposes of communications with you, to respond to requests you may have, and for marketing purposes. If you wish to update information you provided through this Site in connection with regular mailings or you wish to have your name removed from a mailing list, you may do so by sending an email or by submitting an updated form through the same communication channel you initially submitted the information.

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Retention

ACS will retain personal information collected by a Site for as long as it is needed to fulfill the purpose for which the information was provided, to maintain a record of communications with you, or as required by applicable law.

Security

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Links to Other Web Sites

This Site may contain links to other web sites, not maintained by ACS. If you choose to access those sites, please review the privacy Statement applicable to each site. The links to other sites are made available as a convenience to you and ACS is not responsible for the privacy policies and information collection practices of those sites.

ACS Client Web Sites

In the course of providing services to its clients, ACS may operate web sites for certain clients that involve the collection, use and retention of personal information. For example, if you are a health plan member, health plan provider, a patient or other individual who does business with an ACS client, ACS may collect, use and maintain personal information in order to provide you with services on behalf of the client. Those activities are conducted by ACS under a contract between ACS and the client. This Statement is not intended to modify the terms of the contract between ACS and the client. If you have questions about the handling of your personal information that are not addressed on the specific web site through which ACS conducts those activities on behalf of the client, please use the contact information listed on that site or communicate with the ACS client.

Global Presence

ACS has employees, customers and suppliers in many countries around the world. The management, operational and technical processes and systems used by ACS may involve transfer of information across borders. For example, personal information you give to ACS may be sent to systems outside the country in which you initially provided the information, and it may be processed and stored in a different country. Regardless of where you provide your personal information, ACS will take steps to handle it in a secure manner in accordance with this Statement and all applicable laws.

Children

ACS does not market its products or services to children under thirteen years of age. We do not intend to collect personal information from children and request that children do not submit personal information to us.

Scope of Statement

This Statement describes the online privacy practices for ACS Web Sites maintained by Affiliated Computer Services, Inc. and its subsidiaries ("ACS"). It does not modify any agreements ACS may have with our customers, suppliers or other third parties.

Contact Information

Please direct any questions you might have about this Statement to the ACS Privacy Office.